Privacy Policy

Last Updated: October 23, 2025

Welcome to ZF LINK SERVICES LTD (“we,” “our,” or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our logistics and freight forwarding services, or communicate with us by any means. By using our services, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information from you to ensure efficient service delivery:

a. Personal Information

• Full Name
• Company Name
• Contact Number
• Email Address
• Physical Address
• Identification details (if required for customs documentation and security checks)

b. Service and Transaction Information

• Shipment details (pickup/delivery addresses, item description, weight, value, etc.)
• Invoices, Bills of Lading (BL), and other shipping documentation
• Tracking or booking references

c. Website Usage Data

• IP Address and browser type
• Device information and operating system
• Cookies and browsing activity (e.g., pages visited, time spent on the website)

2. How We Use Your Information

We use the collected data strictly for providing our core logistics and travel services:

• Process logistics, shipping, and clearing requests
• Communicate about bookings, payments, and delivery updates
• Issue and manage shipping documents (invoices, BL, and packing lists)
• Improve our services, website experience, and customer support
• Comply with customs and government regulatory requirements
• Send service updates, promotions, or company news (only with your consent)

3. Information Sharing and Disclosure

We respect your privacy and will never sell or rent your data. However, sharing is necessary to execute the logistics chain.

We may share your information with trusted third parties for legitimate business purposes, such as:

• Shipping and freight partners: (airlines, shipping lines, trucking companies) to move your cargo.
• Customs and port authorities: for necessary clearance and inspection processes.
• Financial institutions: for secure payment processing.
• IT or cloud service providers: maintaining our website or internal systems securely.
• Legal or regulatory authorities: when required by law or judicial process.

All third parties are obligated to handle your information securely and use it only for the purposes we specify.

4. Data Security

We implement strict security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Our website uses SSL encryption for all data transmission, and access to your personal information is restricted to authorized ZF LINK SERVICES personnel only who require it to perform their jobs.

5. Data Retention

We retain your personal and shipment-related data only for as long as necessary to:

• Complete your logistics transactions.
• Comply with Tanzanian laws and international trade regulations.
• Resolve disputes and maintain accurate business records for audit purposes.

After this legally required period, your data will be securely deleted or permanently anonymized.

6. Your Rights

You have the right to maintain control over your personal data. You may:

• Request access to the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal data (where applicable and not restricted by law).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below.

7. Cookies Policy

Our website uses cookies (small text files placed on your device) to enhance your browsing experience, analyze website traffic, and understand user preferences. These cookies help us deliver a more personalized and secure experience.

You can manage or disable cookies through your browser settings at any time, but please note that some features of our website may not function correctly without them.

8. Third-Party Links

Our website may include links to external sites (such as airline tracking portals or government customs pages).

Please note that we are not responsible for the privacy practices or content of these external websites. We strongly recommend reviewing their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations. When we make significant changes, we will notify you through a prominent notice on our website or through email.

All updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us immediately. We are committed to resolving any privacy-related concerns.