ZF LINK SERVICES - Help & Support

1. Getting Started with Our Services

If you’re new to ZF LINK SERVICES LTD, here’s how to start using our logistics and freight services:

Step 1 – Request a Quote: Provide shipment details (type of goods, origin, destination, weight, and volume) via our Request Quote Form or email info@zflinkservicesltd.co.tz.
Step 2 – Confirm Your Booking: Confirm our quotation by email or phone, and we’ll issue a Booking Reference Number.
Step 3 – Submit Required Documents: To begin processing, please share the Commercial Invoice, Packing List, Bill of Lading / Air Waybill, Import/Export Permit (if applicable), and Certificate of Origin.
Step 4 – Payment & Processing: Make payment as per the agreed terms. Our operations team will then begin clearance, shipping, and delivery arrangements.

2. Tracking Your Shipment

We keep you updated at every stage of your shipment. You can track your cargo by:

Using your Tracking Number or Bill of Lading (BL) reference on our website.
Contacting our Operations Team via phone or email for live updates.
Requesting automatic tracking updates via WhatsApp or email.

3. Understanding Customs Clearance

Customs clearance is a key part of logistics in Tanzania. Our experts handle all customs documentation and coordination for imports and exports.

We help you with:

Tip: Ensure your documents are accurate and complete to avoid clearance delays or fines.

4. Payments and Billing Support

Accepted Payment Methods:

Need help with your invoice or receipt?

5. Reporting a Problem

If you experience a problem with your shipment, documentation, or delivery, please contact us immediately. When reporting an issue, include:

We aim to resolve all customer issues within 24–48 working hours.

6. Lost, Delayed, or Damaged Shipments

7. Common Issues & Quick Solutions

Issue	Quick Solution
My shipment is delayed	Check if customs clearance or port congestion is causing delays. Contact our operations team at +255 784 123 456 for live updates.
I can’t find my tracking number	Check your booking confirmation email or contact our Main Office at info@zflinkservicesltd.co.tz.
I entered wrong shipment info	Email corrections immediately to our operations department: operations@zflinkservicesltd.co.tz. Timely communication is essential.
I need urgent delivery	Contact our team immediately to request priority or express handling. Additional charges may apply.
I didn’t receive my invoice	Contact the Accounts Department directly via email: accounts@zflinkservicesltd.co.tz.

8. Contact Support

If you need further help, our team is ready to assist you during business hours.

Office Address: Plot 12, Nyerere Road, Dar es Salaam, Tanzania

Phone (Main Office): +255 784 123 456

Availability (Local Time): Monday – Saturday: 8:00 AM – 5:00 PM
Closed: Sundays & Public Holidays